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DELIVERY & LOGISTICS

Shipping & Delivery

Every piece is prepared, blessed, and sent by air — because what you ordered deserves nothing less.

We do not run a warehouse of mass-produced trinkets. Every order is either handcrafted in our atelier or individually inspected after arriving from our curated sources, then ritually blessed before it leaves Guangzhou. Here is exactly what happens between your order and your doorstep.

01

Preparation & Blessing

Bespoke and DIY pieces are hand-strung by our artisans over 2–3 business days. Sourced pieces first travel from their origin to Guangzhou and pass our unified quality inspection — also 2–3 business days. Every piece then enters a 1–2 day ritual blessing and purification. Total preparation before shipment: 3–5 business days.

02

Air Freight, Always

We ship exclusively by SF International air freight. Because every piece is valued at USD 200 or above, air is the only fitting choice — faster, safer, and fully tracked. No slow surface mail, no compromise.

03

Tracking & Updates

The moment your piece leaves Guangzhou, we email a tracking number with a one-click link. Air freight means tracking updates appear promptly, and you can follow the journey all the way to your door.

04

Customs & Duties

Import duties or VAT may apply depending on your country and are the responsibility of the customer. We declare values accurately and include all documents needed for a smooth customs process.

Delivery Time at a Glance

Total delivery = 3–5 business days of preparation & blessing + 5–10 business days of international air transit. Most orders arrive within 8–15 business days of ordering.

DestinationEstimated Delivery
North America (US, Canada)8–12 business days
United Kingdom & Western Europe8–13 business days
Australia & New Zealand10–15 business days
Japan, South Korea, Singapore7–11 business days
Rest of Asia9–14 business days
Other destinations10–15 business days

Currently Excluded Regions

A small number of regions under international shipping restrictions cannot be served at this time (including Cuba, Iran, Syria, North Korea, and similar). If your country is not listed above, contact us and we will confirm availability.

Questions about your delivery?

Our team is happy to help with anything about your order or its journey.

support@serenityknots.com